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Joy M. Field Designing Service Processes to Unlock Value, Second Edition


The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also through providing information to the service provider to create a more personalized service experience. Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value Co-Creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. The book concludes with approaches to unlock these capabilities-and further boost value Co-Creation. This second edition includes new and updated examples of technology-enabled innovations that provide unprecedented flexibility in service process design and continue to transform how service providers and customers co-produce services. At the same time, readers will see how these innovations can have important-and sometimes surprising-impacts on the nature of the benefit and cost tradeoffs an...

4514 RUR

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Joy Field Designing Service Processes to Unlock Value


The service process design landscape is changing, with a much broader range of design options now available. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process not only through self-service but also by providing information to the service provider to create a more personalized service experience. This book explores how service processes can be designed to leverage opportunities for service providers and customers to cocreate value. Inside, you will learn about frameworks for value cocreation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing involvement of customers in performing service tasks, service process outcomes are increasingly dependent on the capabilities of both service providers and customers. You will learn about real approaches to unlocking these capabilities to further boost value cocreation.

4527 RUR

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Jan van Bon ITIL. V3 - A Pocket Guide


Книга "ITIL® V3 - A Pocket Guide".This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes? What is the 'lifecycle' approach?Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement

3334 RUR

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New Perspectives in Service-Learning. Research to Advnace the Field (PB)


Книга "New Perspectives in Service-Learning. Research to Advnace the Field (PB)".

6452 RUR

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Bendick Mahleko Efficient Matchmaking of Business Processes in Web Service Infrastructures


This work addresses the question of how to efficiently find business partners with matching business processes. In particular, the input business process enforces that some parts of the business process be mandatory. Current Web service standards around UDDI do not address this problem as they are limited to atomic service discovery. BPEL which is currently used to express business processes in Web service environments does not have a solid formal model, thus lacks formal semantics for querying business processes. A formal model is required to express business processes and enable their querying. Based on this formal model, appropriate indexing techniques are needed to efficiently query large service repositories. In this work a formal model and algorithms for indexing and querying business processes are presented. This work should help shed some light on how to automate the discovery of compatible business partners on the basis of their business processes. It is suitable for professionals and researchers involved in business process modeling, engineering and implementation.

4749 RUR

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Bendick Mahleko Efficient Matchmaking of Business Processes in Web Service Infrastructures


Книга "Efficient Matchmaking of Business Processes in Web Service Infrastructures".

9602 RUR

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Robert H. Sturges, Jr. Practical Field Robotics. A Systems Approach


Practical Field Robotics: A Systems Approach is an introductory book in the area of field robotics. It approaches the subject with a systems design methodology, showing the reader every important decision made in the process of planning, designing, making and testing a field robot. Key features: • Takes a practical approach to field robotics, presenting the design and implementation of a robot from start to end • Provides multiple robot examples including those used in in nuclear service, underground coal mining and mowing • Bridges the gap between existing mathematically based texts and the real work that goes on in research labs all over the world • Establishes a structured approach to thinking about hardware and software design • Includes problems and is accompanied by a website providing supporting videos and additional problems

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U.S. Marine Corps Marine Corps Field Feeding Program - MCRP 4-11.8A


Marine Corps Reference Publication (MCRP) 4-11.8A, Marine Corps Field FeedingProgram, provides guidance for commanders, staffs, logisticians, food service officers,supply officers, food technicians, mess chiefs, and food service Marines. It describesthe Marine Corps' food services support operations in an expeditionary environment,and incorporates procedures developed during the Marine Corps Combat DevelopmentCommand food service quick response study and field trials. Tactics, techniques, andprocedures from other Service manuals that apply to Marine Corps operations havebeen incorporated to provide comprehensive, informative coverage of food servicesoperations in the Marine Corps.

1952 RUR

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Designing and Implementing IP/MPLS-Based Ethernet Layer 2 VPN Services: An Advanced Guide for VPLS and VLL


A guide to designing and implementing VPLS services over an IP/MPLS switched service provider backbone Today's communication providers are looking for convenience, simplicity, and flexible bandwidth across wide area networks-but with the quality of service and control that is critical for business networking applications like video, voice and data. Carrier Ethernet VPN services based on VPLS makes this a reality. Virtual Private LAN Service (VPLS) is a pseudowire (PW) based, multipoint-to-multipoint layer 2 Ethernet VPN service provided by services providers By deploying a VPLS service to customers, the operator can focus on providing high throughput, highly available Ethernet bridging services and leave the layer 3 routing decision up to the customer.

6380 RUR
Wiley

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Rocky Heckman Designing Platform Independent Mobile Apps and Services


Presents strategies to designing platform agnostic mobile apps connected to cloud based services that can handle heavy loads of modern computing Provides development patterns for platform agnostic app development and technologies Includes recommended standards and structures for easy adoption Covers portable and modular back-end architectures to support service agility and rapid development

3836.84 RUR

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