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Randy A. Steinberg Servicing ITSM. A HANDBOOK OF SERVICE DESCRIPTIONS FOR IT SERVICE MANAGERS AND A MEANS FOR BUILDING THEM


What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here-complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook!Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. "Many books talk about how to build a service catalog-this book is a service catalog!""We really struggled to identify and pull our IT services together until we saw this material-it saved us months!""With this material, we can finally tell the business what IT actually delivers to them!""A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation!""One can put together an entire IT service management operation just from the service descriptions in this book!"

2727 RUR

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ClydeBank Technology ITSM QuickStart Guide. The Simplified Beginner.s Guide to ITSM


IT Service Management, SimplifiedIT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Beginners, ClydeBank Media traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.The reader is treated to a comparative analysis of several ITSM philosophies and systematic components. From the core facets of ITIL (Information Technology Infrastructure Library) to more specialized ITSM frameworks such as ISO/IEC 20000 and eTOM, ITSM For Beginners offers readers a comprehensive look at the various theories and metrics that define ITSM.In this book, Clydebank Media brings big ideas down to earth for the everyday reader. ITSM For Beginners is the perfect orientation guide for the IT Professional's first forays into the culture and language of ITSM. The book is also a great choice for non-technical professionals seeking a more fruitful and seamless interface with IT personnel and assets.You'll Learn... In-depth Summary and Analyses of core ITIL Life Cycle Phases and Sub-Components Case Studies in ITSM Application Getting Employees to "buy in" to ITSM by Implementing from the Bottom Up Creating and Leveraging "Service Catalogues" to Clarify and Regiment IT Costs The Capability Maturity Model and its Five Evolutionary Stages

1377 RUR

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Steven K. Steinberg Being Haiku


A collection of haiku by Steven K. Steinberg.

1464 RUR

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V. Traven Memoirs of a Dromomaniac. A Randy Romo from One Side of the Earth to the Other


Книга "Memoirs of a Dromomaniac. A Randy Romo from One Side of the Earth to the Other".

1564 RUR

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Randy a. Steinberg Implementing Itsm. From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner


The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies.The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation?Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly.Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities.Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program.Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!

3977 RUR

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Stephen Osborne Wrestling with Jesus


Bookstore owner Randy Stone is smitten. His new boyfriend, Kyle Temple, is sweet, hot, attentive, and great in bed. But introducing Kyle to his family takes courage, because Randy's parents can be a little judgmental, and Kyle is ten years younger than Randy, a small-time pro wrestler, and dumber than the proverbial sack of hammers. Needless to say, Randy's parents aren't exactly thrilled, and even his best friend is skeptical.Despite the challenges, Randy is determined to tough it out for Kyle. After all, enduring a few scornful comments from his mother is nothing compared to what Kyle's going through trying to quit smoking for Randy. When a hypnotherapy session designed to help with Kyle's cravings leaves him quoting Jesus Christ-in Aramaic-Randy's parents are suddenly the least of their problems. Once word gets out, their privacy is destroyed. News crews follow them everywhere, and everyone who knows Kyle seems determined to make a buck. It's a mess that could make Kyle's dreams of wrestling in the UWE come true-but what about his dream of being with Randy?

1889 RUR

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Don OShall Small Format (and Mixed Format) Interchangeable Core Servicing


This is an updated and comprehensive guide which is a complete reference to Small Format and Mixed Format Interchangeable Core Servicing for Locksmiths.

6102 RUR

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Randy Allen Season V. A Novel


Книга "Season V. A Novel".

2139 RUR

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Randy a. Steinberg Measuring Itsm. Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives


How do you measure and report your IT services and processes? Which metrics matter the most to senior executives?Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following:• Defining and building a comprehensive metrics program• Metrics that are the most important and how to calculate them• How to measure your IT services• Tips and suggestions for what to do if inadequate tools and reporting exist• Suggested approach for how to build your metrics program step-by-stepIn addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated!"A comprehensive guide for building any service management metrics program with all the information you need in one place!""No theory here . . . this gives us real metrics we can easily go after.""A fantastic addition to our IT service management solution set!"

2889 RUR

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Randy Lynn Stamm A Soldier's Dying Heart


Книга "A Soldier's Dying Heart".

1927 RUR

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