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Jan van Bon ITIL. V3 - A Pocket Guide


Книга "ITIL® V3 - A Pocket Guide".This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes? What is the 'lifecycle' approach?Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement

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Brocard Сикрет Сервис, 3 шт по 15 мл


В парфюмерном наборе от Brocard "Secret Service" представлены ароматы: Secret Service Original, Secret Service Platinum, Secret Service Legend.

360 RUR
Brocard

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Janosch Untersteiner .Service Design in touristischen Destinationen. Gasteorientierte Produktentwicklung mit Service Design


Книга "„Service Design" in touristischen Destinationen. Gästeorientierte Produktentwicklung mit Service Design".

8664 RUR

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Robin Qiu G. Service Science. The Foundations of Service Engineering and Management


Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management also features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics Plentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery services An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

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Randy A. Steinberg Servicing ITSM. A HANDBOOK OF SERVICE DESCRIPTIONS FOR IT SERVICE MANAGERS AND A MEANS FOR BUILDING THEM


What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here-complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook!Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. "Many books talk about how to build a service catalog-this book is a service catalog!""We really struggled to identify and pull our IT services together until we saw this material-it saved us months!""With this material, we can finally tell the business what IT actually delivers to them!""A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation!""One can put together an entire IT service management operation just from the service descriptions in this book!"

2727 RUR

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Wei Lun Chang Service Mining. Framework and Application


The shifting focus of service from the 1980s to 2000shas proved that IT not only lowers the cost of servicebut creates avenues to enhance and increase revenuethrough service. The new type of service, e-service,is mobile, flexible, interactive, and interchangeable.While service science provides an avenue for futureservice researches, the specific research areas fromthe IT perspective still need to be elaborated.This book introduces a novel concept-servicemining-to address several research areas fromtechnology, model, management, and applicationperspectives. Service mining is defined as "a systematicalprocess including service discovery, serviceexperience, service recovery, and service retentionto discover unique patterns and exceptionalvalues within the existing services."The goal of service mining is similar to data mining,text mining, or web mining, and aims to "detectsomething new" from the service pool. The majordifference is the feature of service is quite distinctfrom the mining target, like data or text.This book devises concepts of service mining andidentifies the possible applications. The author providesa roadmap of service mining to researchers,managers, and marketers in service sectors.

4577 RUR

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Joy Field Designing Service Processes to Unlock Value


The service process design landscape is changing, with a much broader range of design options now available. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process not only through self-service but also by providing information to the service provider to create a more personalized service experience. This book explores how service processes can be designed to leverage opportunities for service providers and customers to cocreate value. Inside, you will learn about frameworks for value cocreation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing involvement of customers in performing service tasks, service process outcomes are increasingly dependent on the capabilities of both service providers and customers. You will learn about real approaches to unlocking these capabilities to further boost value cocreation.

4527 RUR

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Service – Wikipedia

Service (englisch service, „Dienst“; aus französisch bzw. altfranzösisch servise, „Dienstbarkeit, Ehrerbietung“; aus lateinisch servitium „Sklavendienst“) mit Betonung auf der ersten Silbe steht für:

Duden | Service – was ist neu?

Sie werden es bemerkt haben: duden.de wurde runderneuert. Doch auch hinter den Kulissen ist einiges geschehen. Auf dieser Seite geben wir Ihnen einen kurzen Überblick über unser neues Online-Angebot und zeigen auf, wie sich unsere bewährten Services verbessert haben.

Service – Wiktionary

↑Etymologisches Wörterbuch des Deutschen, erarbeitet unter der Leitung von Wolfgang Pfeifer. 7. Auflage München 2004, ISBN 3-423-32511-9 ↑ Friedrich Kluge: Etymologisches Wörterbuch der deutschen Sprache, bearbeitet von Elmar Seebold.

service.winsim.de - Persönliche Servicewelt

Wenn Sie Ihr Online-Passwort nicht mehr kennen, dann können Sie sich ein neues Online-Passwort entweder an Ihre bei uns hinterlegte E-Mail-Adresse oder per SMS direkt auf Ihr Endgerät zusenden lassen.

Hilfe & Service | Telekom Hilfe

Fragen & Antworten, Hilfe-Videos und Downloads für Mobilfunk & Festnetz: Rechnung, Vertrag, Kundencenter, persönliche Daten und Hilfe bei Störungen.

ServiceQualitätDeutschland: Startseite

Mit den Q-Werkzeugen von ServiceQualität Deutschland gestalten touristische KMU ihr Qualitätsmanagement individuell, flexibel und kostengünstig.

Betriebsnummernservice Online - Bundesagentur für Arbeit

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Service Canada - Canada.ca

Service Canada is a federal institution that is part of Employment and Social Development Canada. Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. We are committed to improving services for Canadians by working with partners to

Startseite - Winzer-Service

Das Winzer-Service Infoportal ist die größte und meistbesuchte deutsche Informationsplattform für Winzer, Weinbau- und Kellereibetriebe, Obstbau und Brennerei.

Der Rundfunkbeitrag

Hinweis. Beim Beitrags­service kommt es der­zeit zu einem er­höhten Auf­kommen von An­rufen und schrift­lichen An­fragen. Eine kurz­fristige Ant­wort kann nicht immer garan­tiert werden.

MEDION Service

Wir verwenden branchenübliche Technologien (Cookies, Zählpixel etc.) um Nutzungsstatistiken zu erstellen, Funktionen für soziale Medien bereitstellen zu können und unsere Angebote bedarfsgerecht zu optimieren.

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